Privacy Policy

Privacy Policy – Elev8 Group

Company Number: 15422926

Registered Office: 111 Finsbury Pavement, London, EC2A 1RS

Elev8 Group is committed to protecting the privacy of any personal information that you may choose to provide to us ("Personal Information"). Elev8 Group will ensure that the use of your Personal Information is compliant with the General Data Protection Regulation (GDPR), (Regulation (EU) 2016/679). Accordingly, this policy outlines our approach to handling your Personal Information.

Elev8 Group is committed to providing a safe, responsible, and secure environment.

1. Introduction

1.1 This Privacy Policy sets out how Elev8 Group ("we" or "us") collects and processes Personal Information, and the steps we take to protect it.

1.2 By using our Services, you acknowledge that you have read and agree to the terms of this Privacy Policy, and you consent to the use of your Personal Information as outlined herein. If you do not wish to provide Personal Information, you may be unable to use all the features of our Services.

1.3 Capitalised terms not defined in this Privacy Policy shall be as defined in our Terms & Conditions.

1.4 This website (www.elev8exchange.com) is operated by Elev8 Group, a UK limited company with registration number 15422926 and registered office at 111 Finsbury Pavement, London, EC2A 1RS.

1.5 Definitions:

"You" means the user of Elev8 Group services.
"Personal Data" means information that identifies or relates to a specific individual.
"Visitor" means someone who accesses the public areas of the website but does not access the restricted areas or services.

1.6 Principles: This policy adheres to the following data protection principles:

Personal data shall be processed lawfully, fairly, and transparently
It shall be collected for specified, legitimate purposes and not further processed in an incompatible manner
It shall be adequate, relevant, and limited to what is necessary
It shall be accurate and kept up to date
It shall not be kept longer than necessary
It shall be processed securely and kept confidential
It shall not be shared without necessity or consent
Data subjects shall have full rights over their data (access, rectification, erasure, objection, etc.)

2. The Information We Collect

2.1 When registering or interacting with Elev8 Group, we may collect and process:

Technical and usage data (IP address, browser type, visit duration, navigation behavior, etc.)
Identity verification documents (e.g., passport, proof of address, shareholder/director info)
Contact details (email, name, phone number)
Transactional information with our FX partners
Data from third-party tools (e.g., Google Analytics, Hubspot, Pipedrive, Slack, etc.)
Information from third-party providers and publicly available platforms (e.g., LinkedIn)

3. How We Use Your Personal Information

3.1 Your Personal Information is processed in accordance with GDPR to:

Provide you with FX and multi-currency account services
Help our banking and FX partners deliver services
Administer your client account and our platform
Send updates, alerts, marketing communications, and newsletters
Improve user experience through analysis and feedback
Handle complaints, disputes, or regulatory compliance
Provide anonymised statistics to third parties
Monitor and record communications for training and service improvement

3.2 If you wish for us to stop processing your Personal Information, please email: admin@elev8exchange.com

3.3 Communications may be recorded for compliance, quality assurance, and staff training.

4. Disclosure of Personal Information

4.1 We do not disclose your Personal Data to third parties without your consent, unless legally required or necessary to provide services.

4.2 We share your data only with FX partners who help fulfil your transactions and services.

4.3 Where necessary, we ensure these partners are GDPR-compliant.

4.4 You permit our partners to share your transaction data with us to:

Reconcile commissions
Collect feedback
Tailor our services to you

4.5 If Elev8 Group is ever sold or merged, your data may be disclosed to buyers as part of the business transfer.

4.6 We may share your data when legally required, such as fraud prevention or enforcement of our agreements.

5. Your Rights Under GDPR

You have the right to:

Be informed about our data collection and use
Access the data we hold on you (we may charge £10 for this)
Rectify inaccurate or incomplete data
Request erasure of your data (right to be forgotten)
Restrict or object to processing
Data portability
Withdraw consent at any time
File a complaint with the Information Commissioner's Office (ICO)

To exercise any of the above rights, contact admin@elev8exchange.com

6. Data Retention & Security

We retain your data for as long as required to provide services, meet legal obligations, and resolve disputes. You can update or delete your information by accessing your client account or contacting us directly.

We reserve the right to withhold data if releasing it would affect others' rights and freedoms or if a request is manifestly excessive. Reasonable admin fees may apply.

We may use automated decision-making in some instances (e.g., personalising content), and you have the right to opt out.

7. Cookies & Web Tracking

We use cookies and web tracking tools (e.g., Google Analytics) to:

Improve functionality and user experience
Monitor website performance
Personalise content and offers

You can control cookie use via your browser settings. Blocking cookies may impact the full functionality of our website. Learn more at: http://www.allaboutcookies.org/

8. Contact Us

For questions, complaints, or data requests, contact:

Elev8 Group

Email: info@elev8exchange.com

Address: 111 Finsbury Pavement, London, EC2A 1RS

Phone: +442045801415

Payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: 1 Sheldon Square, London, W2 6TT, United Kingdom. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)
Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed . VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business ("MSB") with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041
For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services for Elev8 Group Limited are provided by CurrencyCloud B.V. CurrencyCloud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701).
Payment services for Elev8 Group are provided by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB). License No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951
Global Currency Exchange Network Ltd trading as GC Partners is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services (Firm Reference Number 504346). Global Currency Exchange Network Ltd trading as GC Partners is an Authorised Payment Institution (API) that puts the security and protection of your money at the core of our business. Also regulated by HM Revenue & Customs (HMRC) under the Anti Money Laundering Regulations 2017. Registration number 12137189.
Payment Services are provided by Equals Connect Limited, registered in England and Wales (registered no. 07131446). Registered Office: Vintners' Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Connect Limited is authorised by the Financial Conduct Authority to provide payment services (FRN: 671508).

Elev8 Exchange Group 2026